Managing Conflict
Typical duration: 20 - 40 minutes
Nobody likes conflict, but from time to time it happens. Equip your staff with the skills and confidence to effectively manage conflict situations. The course can be completed online in just 30 minutes.
Effective conflict management can improve engagement amongst employees, ensure that customer experience is not tarnished, and create better relationships, both internally and with customers, that result in a more talented, productive workforce.
The Course
This Short Course in Managing Conflict is designed to equip your organisation with the skills and confidence to effectively handle conflict situations.
Learners on the course will understand what workplace conflict is, suitable responses to conflict, cultural differences and different ego types. It will equip learner’s with the knowledge around breakdowns in communication, the behavioural cycle and patterns of behaviour. The course also covers the various models and techniques that can be utilised to effectively manage conflict, and provides learners with an awareness of the potential damage conflict can cause.
Who Is It Aimed At?
This Short Course in Managing Conflict is ideal for all levels of employee within a business and as part of the induction process for new employees. The course is also ideal for use as part of the on-programme element of the new apprenticeship standards and can support the knowledge, skills and behaviours apprentices need to effectively integrate into the workplace.
Prerequisites
No prior knowledge needed.
How It Works
Our e-learning is available to use on multiple platforms such as tablets, PCs and laptops. All you need is an internet connection. Learners simply log on to the Highfield Learner Management System (LMS) and work their way through the course, along with the scenarios that provide them with real-life context.
Learners are assessed at the end of the course by multiple-choice questions.
Certification
Learners will receive a Highfield e-learning completion certificate, which is downloadable upon successfully finishing the course.
- What is workplace conflict?
- Responses to conflict
- Cultural differences
- Different ego types
- Breakdowns in communication
- The behavioural cycle
- The PEACE model
- Conflict with customers
- The HEAT technique
- Patterns of behaviour
- Distance zones
- Physical conflict warning and danger zones
- Impact factors
- The BAP strategy
£12.50
Get in touch
Any queries? We're always happy to help.
